New Helpdesk System – FreshService
On Wednesday 28th April 2021, the Technology and Transformation Team implemented a new helpdesk system called FreshService.
This has given the T & T Team a better platform to be able to manage and respond to IT incidents and requests logged by the End User – You! 😊
What do You have to do?
Nothing - You can continue to log an issue or service request via email using ithelpdesk@anglicaresa.com.au or by calling through to 8305 9270 – EXT# 9270.
A ticket will be raised in FreshService and notification along with the ticket number sent back to you via email – in the example below you can see the ticket reference is INC-57.
There will be a link within the email where you will be able to view your ticket and add further details to your ticket if required:
If you click on the link, you can view your ticket by clicking on “AnglicareSA Single Sign On”. If prompted, this is your Anglicare SA username and password.
You can now use this User Portal to report an incident, request a new service, view all your tickets, access a knowledge base of potential solutions to your query, and managers will be able to see any requests pending their approval. Over time we will be developing more solution articles to help guide you to solve common issues that you may encounter. Please help us by providing feedback so that we can better support you.